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FAQ

Frequently Asked Questions


What do you sell?

We sell certified artisan (handmade) beaded jewelry and Christmas ornaments (beaded and other types). 

What if the item I want is not in stock?

All items shown on the product pages are currently in stock.  The items on the Bestsellers Page  are made when an order is placed; since these are made individually, extra time is needed to obtain supplies and make the item (about 1 - 2 weeks).    If for some reason the item is not readily available (supply problem, etc), the customer will be contacted and a refund/exchange issued.

Are your products guaranteed?

We guarantee complete satisfaction or your money back (shipping excluded).

What payment methods do you accept?

We accept credit/debit cards (PayPal), personal/certified checks (must wait for bank  clearance before shipment), money orders (payable to Amy Berthelet OR to Amy's Handmade Gifts).  

Do I have to place my order online?

No - orders can be processed by regular mail as well.  See the Contact page for more information. 


Do you charge sales tax?

A sales tax of 8 percent will be added to orders in Texas only.

How is my order shipped? 

There is a selection available during checkout of different levels of USPS delivery.  All shipping costs other than for  USPS will be calculated and invoiced.  Pricing chart can be found on the Shipping page.

Is my information secure?

All customer information/payment information is processed securely using SSL encryption methods.  For more details please see the Privacy page.

What if my question is not answered here?

You can contact us at (817) 393-5007  from  9-5 PM Central Time.  Or you can email us at amy@amyshandmadejewelry.com.  Requests in writing should be sent to  Amy's Handmade Gifts    5611 Shady Hill Lane  Arlington, TX  USA  76016-2120.

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