Frequently Asked Questions

What do you sell?

We sell certified handmade beaded jewelry and Christmas ornaments (beaded and other types). 

What if the item I want is not in stock?

All items shown on the product pages are currently in stock.  The items on the Sold page are made when an order is placed; since these are made individually, extra time is needed to obtain supplies and make the item (about 1 - 2 weeks).    If for some reason the item is not readily available (supply problem, etc), the customer will be contacted and a refund/exchange issued.

Are your products guaranteed?

We guarantee complete satisfaction or your money back (shipping excluded).

What payment methods do you accept?

We accept all major credit cards, PayPal, Google Wallet, personal/certified checks, money orders (payable to Amy Berthelet).  Telephone orders welcomed. 

Do I have to place my order online?

No - orders can be processed by phone and regular mail as well.  See the Contact page for more information. 

Do you deliver?
No -  orders can be picked up at the address listed on the site (Arlington Texas) or shipped, there is no delivery service.

Do you charge sales tax?
A sales tax of 8 percent will be added to orders in Texas only.

How is my order shipped?

Orders will be shipped 1st Class United States Postal Service, unless otherwise requested.

All prices are listed in USD.

Is my information secure?

All customer information/payment information is processed securely using SSL encryption methods.  For more details please see the Privacy page.

What if my question is not answered here?

You can contact us at (817) 393-5007  from  9-5 PM Central Time.  Or you can email us at amy@amyshandmadejewelry.com.  Requests in writing should be sent to  Amy's Handmade Gifts    5611 Shady Hill Lane  Arlington, TX  USA  76016-2120.